Can I rent only ski?
Yes, but we rent by the set only. One piece of equipment will be charged the same as the set price.
If I take my own ski boots, can you adjust the ski for my boots?
For ski boots, please let us know your sole size (not shoe size). It is a 3 digit number (ex. 305mm) located on the sole or side of your boots. For snowboard, please let us know your boot size. Our staff will adjust the fitting based on your information.
For binding adjustments:
Can I change the size if the rental equipment does not fit?
Can I change ski to snowboard after starting rental service?
Can I extend my rental period after rental service started?
Please contact us first.
Extension fees will be charged accordingly. (This fee has no discounted price.)
What if the equipment is damaged or stolen?
Contact us first.
We may ask payment for the damage that we are not responsible for.
Why can't you deliver equipment if I stay at Prince Hotel Furano or Prince Hotel New Furano?
Due to hotel contract reasons we are unable to deliver or pick up equipment. You can come to our Furano office and pick up equipment. It is a 10 minute walk from Prince Hotel Furano, and a 15 minute drive from Prince Hotel New Furano.
Why can't you deliver equipment If I stay at Hilton Niseko Village or the Greenleaf Hotel Niseko Village?
Due to hotel contact reasons we are unable to deliver or pick up equipment. To service our customers who stay at these hotels, we are offering courier delivery service.
How do I pick up and drop off the equipment?
The procedure differs depending upon the area you are staying.
Where can I try fitting?
You can try on your equipment at our office locations or at your hotel upon delivery.
Is there a ski locker?
Please ask your accommodation or the ski resort.
Do you have ski lessons?
No, we don't. Please ask the ski resort.
Do you have a bus and ski lesson package?
No, we don't. For ski lessons, please ask the ski resort.
Do you have a bus and ski rental package?
Although we do not have a bus and ski rental package, we offer early web discounts for each when you book online.
Can I try on several sizes?
I have not reserved the rental equipment. Can I rent without a reservation?
Can I rent even if I'm not staying at hotels?
Yes, you can rent at our office in Sapporo, Niseko, or Furano.
Will you charge me additional for courier delivery cost?
No, courier delivery cost is included in your online price.